Confirm the purpose
Check whether documentation is needed, whether the recipient accepts a self-declaration, and the exact form or evidence required.
The proposed patient pathway
A document follows
a clinical decision.
The service model is designed to keep clinical judgment, patient consent and appropriate follow-up at the centre. Patient appointments are not yet available.
Confirm location and authority
Identify the patient and their physical location. Assign only a physician authorized and appropriately qualified for the encounter.
Review consent, coverage and fees
Explain the care relationship, virtual-care limits, disclosure scope, insured alternatives, fees, tax and relevant terms.
Assess—not automatically approve
The physician decides whether a virtual visit, records, physical examination or specialist input is needed. They may decline an unsupported document.
Issue an accurate, limited document
Where appropriate, the physician signs a factual document and records the clinical basis and consent in the approved medical-record system.
Provide delivery and follow-up
Use the reviewed secure clinical channel, explain recipient limits and correction procedures, and arrange needed follow-up or escalation.